Host

REQUIREMENTS

• Create and print menus for all private dining and events
• Answer guest phone calls and provide friendly, knowledgeable assistance to guest questions
• Take phone orders for pick-up accurately and efficiently
• Organize pick-up orders to ensure a seamless, fast handoff to customer
• Call to confirm reservations, as applicable, prior to each shift
• Make reservations for guests, offering alternatives when the desired slot is not available
• Manage the flow of reservations for each shift to ensure optimal seating pattern and service
• Assist management in creating floor plan and table arrangement for the shift, as requested
• Ensure dining room is properly set for guests prior to service
• Set host stand for service, ensuring all resources (menus, paper, pens, business cards, etc.) are stocked
• Provide management with roll-up of reservations prior to each shift, highlighting of any large parties, special reservation notes and/or VIP guests
• Welcome guests with a smile; provide hospitable service, even when under pressure
• Maintain cleanliness of entrance and other waiting areas throughout shift by sweeping, cleaning windows and doors, arranging chairs, etc.
• Ensure servers are seated as equitably as possible throughout the shift
• Check in with guests, ensuring satisfaction and addressing any concerns or complaints 
• Complete closing side work checklist for shift daily 
• Update knowledge and skills by participating in educational opportunities
• Maintain sanitation to DOH standards; keep work area clean and organized 
• Inform manager on duty immediately of any DOH or OSHA/workplace safety violations
• Be a team player—support and assist your fellow team members whenever possible
• Complete other duties as assigned by management 

Essential Functions:

• The ability to proficiently speak, understand, read and write in English
• The ability to give and follow written and verbal direction
• The ability to understand basic math
• The ability to use a complex reservations system, and other technologies as required by Kissaki
• The ability to work independently or as part of a team
• The ability to lift at least 30 pounds on a regular basis
• The ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
• The ability to adapt to a fast-paced and challenging work environment
• The ability to approach their work with a sense of ownership and work with a sense of urgency
• The ability to work nights, weekends and holidays, and a variable schedule, per the needs of the business
• The ability to perform essential job functions under pressure and maintain professionalism when under stress
• The ability to consistently meet Kissaki’s hygiene and grooming standards, as outlined by Employee Handbook
• The ability to adhere to posted schedule and clock in/out at times
• The ability to adhere to all HR policies and guidelines
• The ability to adhere to all Kissaki and/or state and local COVID related health and safety guidelines

• 1+ years’ experience as a Host of similar caliber concept 

• High school diploma or GED, preferred
• TIPS Certification, preferred